Step 3: Choose a Framework or Development Platform Just keep in mind that many platforms have limitations, so you may need to shop around for one that includes all the features you’d like. However, you can use a multichannel approach and use the same bot across all platforms. Others tend to connect through a mobile app or Facebook Messenger. Unsurprisingly, chatbots are typically used and hosted on websites. Which channels do your prospects use the most often? Where are they comfortable? You need to make sure that your chatbot is available on a platform where your users can access it easily. However, if you want it to use natural language while learning how to hold a conversation with a user, opt for an AI-driven chatbot instead. Must it integrate with any existing systems?īy answering these questions, you’ll know more about what type of chatbot you need and how to set it up.įor example, if you want a simple bot that’ll answer a few product enquiries, a rule-based version may fit your needs perfectly.Do you want to automate time-consuming processes by developing the bot?.Do you want it to be dynamic with learning capabilities, or rule-based?.What do you want to achieve for customers or prospects?.Step 1: What Kind of Chatbot are You Building?įirst, you should know what kind of chatbot you want and why you’re building it. Top Chatbot Platforms You Can Use to Build Your Bot.Step 3: Choose a Framework or Development Platform.Step 1: What Kind of Chatbot are You Building?.Step 1: What Kind of Chatbot are You Building? arrow_drop_down ![]()
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